What is this store's return and exchange policy?

This is a little personal store and most of products are made on demand. So: 
* I do not accept returns or exchanges, sorry. 
* If you receive the wrong item in your order, please email us immediately. We will review your order and take steps quickly to correct the mistake.

I received a damaged item...

I do my best to package every order in a manner that will protect the objects inside (also I write on the envelope to don't bend and so) however I can not guarantee delicate handling from the shipping services. (and yes, they aren't delicated sometimes!)

If you receive your order and it is damaged, please contact me as soon as possible. I can't offer you a new item or discount unless you paid for a registered shipping. It's supposed to have a insurance but work best with lost items. If the envolope arrive opened or deteriorated, please, note it to the deliverer. We will ask to you to take some photos of the damaged product.

I didn't received my item / My item is lost...

In the very rare case of a lost shipment due to post office mishandling or a wrong shipping adress I also cannot give your money back due to the fact that it wasn't my mistake. 
We encourage to choose the registered shipment for original paintings and limited editions. In this case we can fight for the lost item.